Wait for Customer Support

When there is an emergency call from a customer, the worker will be given this unplanned schedule,
this would take twice of the normal time.

Unable to know the current location of Service Personnel

The current location of Service Personnel who has already completed the work is not able to be grasped,
so the Service Personnel who stays nearest to the customer's place cannot be assigned to support emergent customer.

Check the current location of Service Personnel immediately

By managing Service Personnel on the map, Call Center will be able to check the current location and issue the precise instructions. According to this solution, the emergency supporting time is possible to be unchanged from the normal time used.